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Health & Wellness Centre (HWC)

SHRC provides technical support since 2018 at state and 22 districts for operationalization of HWCs and building quality in their functions. A team of SHRC staff assess the functioning of HWCs through field visits and provide technical support on capacity buildings, quality improvement, and feedbacks for improvements in form of detailed analysis and reports. The monitoring of HWCs and facilitation has helped in improving OPD outputs, availability of drugs and basic diagnostic tests, follow-up of chronic disease cases and role clarity of primary care team on quality and continuity of care. SHRC conducts training of Community Health Officers (CHO) on standard treatment protocols and for ANM/MPW on refresher on multiskilling. Training materials for CHO trainings was developed in consultation with clinical experts and translated in hindi. Lecture videos on primary care conditions with standardized content were also developed. Class room trainings for CHOs are organized at AIIMS, Raipur and at districts. SHRC also assess clinical skills of primary care providers periodically to identify training areas for further strengthening.

Key areas SHRC provides technical support to strengthen HWCs:

  • Improving quality through NQAS and Kayakalp certifications
  • Continuous refresher training of CHOs and HWC team
  • Monitoring and ensuring availability of essential drugs and diagnostic
  • Improving coverage and quality of OPD care at HWCs
  • Ensuring screening and follow up of NCD cases
  • Develop conceptual clarity among CHOs on issues around continuity of care for chronic diseases.
  • Upward and downward referral feedback
  • Optimal use of telemedicine
  • Promotion of HWC services through community process



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