SHRC provides technical support since 2018 at state and 22 districts for operationalization of HWCs and building quality in their functions. A team of SHRC staff assess the functioning of HWCs through field visits and provide technical support on capacity buildings, quality improvement, and feedbacks for improvements in form of detailed analysis and reports. The monitoring of HWCs and facilitation has helped in improving OPD outputs, availability of drugs and basic diagnostic tests, follow-up of chronic disease cases and role clarity of primary care team on quality and continuity of care. SHRC conducts training of Community Health Officers (CHO) on standard treatment protocols and for ANM/MPW on refresher on multiskilling. Training materials for CHO trainings was developed in consultation with clinical experts and translated in hindi. Lecture videos on primary care conditions with standardized content were also developed. Class room trainings for CHOs are organized at AIIMS, Raipur and at districts. SHRC also assess clinical skills of primary care providers periodically to identify training areas for further strengthening.
